Increased morale and productivity within GMN’s aerospace quality assurance team

Quality-assurance-improvements

At GMN Aerospace, we continually focus on ways to enhance our lean manufacturing and waste reduction efforts, including activities such as our value-stream team (VST) events in collaboration with our customers. So, when I came into the fold at GM Nameplate (GMN) as the new supervisor of the aerospace quality assurance team, I planned to take measures to make any improvements possible within the quality assurance team and process. During my initial introduction, I observed a team with a high degree of focus and quality of work, with an opportunity for an increase in morale as well.

To begin, my first priority was to listen to my team. Once a week for six weeks, I asked my team members to give me a suggestion on how to improve their work in any way. Following each round of submissions, I immediately acted upon the suggestions that were feasible.

Next, I worked on cross-training the team on the various types of quality assurance that occur within our department. This effort helps to ensure the work load is evenly distributed and allows us to continue to produce high-quality results even when a team member is absent.

I then focused on improvements to our work area, including changing the way that our desk pods are situated and more efficiently organizing supplies. We are forming contingencies to make the best use of the space possible and to create a more peaceful and productive work environment.

In addition, we started to consider reinstating the “Jet Line process,” wherein the responsibility for a single job is split between two team members. The last time this strategy was implemented, we experienced a 20% increase in production. Therefore, moving forward, I am looking into altering a few work protocols in order to fit in the “Jet Line process” within our department.

Finally, I reviewed an ergonomic assessment that had been conducted by workplace performance experts. In this assessment I uncovered instructions to implement a 5-minute mini-break. During this 5-minute break, you can stretch your body, shift your mood, have a laugh, take a few deep breaths, or change your perspective (by looking somewhere besides your screen). You can use it to recharge your batteries, reduce the negative effects of stress, and reconnect to your sense of well-being.

As a result, I initialized a once-per-hour 5-minute mini-break for our group. The response was immediate and extremely positive.

Led by a different team member at the top of each hour, my entire team would stand up and partake in activities such as looking over 20 feet away, using resistance bands, and stretching. Now, I regularly hear laughter and open dialogue on ways we can improve the work performance of the entire group and see team members assisting each other to overcome small challenges.

Overall, the aerospace quality assurance team at GMN is actively and effectively working to increase productivity and morale within our team, and the results have been tangible. As we continue to improve these efforts, we can continue to serve our customers at the highest possible level of quality and service.